Use the information below to contact us regarding your inquiry. Please be as detailed as possible.

For assistance with policies and contracts administered by Continental that were underwritten by Kanawha, MetLife, Columbian Life, Columbian Mutual Life, MEGA Life & Health, Mid-West National Life, Security Benefit Life, and Venerable Insurance and Annuity, please click here.

Support Services

Long-Term Care1


P.O. Box 203098

Austin, TX 78720-3098




P.O. Box 5416

Cincinnati, OH 45201



P.O. Box 5420

Cincinnati, OH 45201

Claim Filing Instructions

We encourage long-term care claimants, who may be eligible for benefits or have questions about filing a claim or the claims review process, to call our Claims Department toll-free at 1-866-830-0607 and select Option 2, then Option 4.
A claims professional will be available to assist insureds and their designated representatives with the claims initiation process.

1 Continental also administers long-term care insurance policies underwritten by MassMutual Ascend Life Insurance Company and Loyal American Life Insurance Company.
2 Administered by MassMutual Ascend Life Insurance Company