Dedicated customer service teams are ready to assist you.
Long Term Care
1-866-830-0607
Policies underwritten by Kanawha, Loyal, and
MassMutual Ascend Life Insurance Company (formerly Great American)
Monday-Thursday 8:00am – 5:00pm CST
Friday 8:00am – 2:00pm CST
P.O. Box 203098
Austin, TX 78720-3098
Life
1-866-830-0607
Policies underwritten by Columbian Life, Columbian Mutual Life, MEGA Life & Health, Mid-West National Life, Security Benefit Life, and Venerable Insurance and Annuity
Monday-Thursday 8:00am – 5:00pm CST
Friday 8:00am – 2:00pm CST
P.O. Box 203098
Austin, TX 78720-3098
1-888-863-5891
Policies underwritten by Continental General Insurance Company, United Teacher Associates, Great American Life Insurance Company, Loyal American Life Insurance Company
Policies administered by MassMutual Ascend Life Insurance Company
(formerly Great American)
Monday-Friday 7:00am – 4:00pm CST
P.O. Box 5416
Cincinnati, OH 45201
Disability
1-800-957-7121
Policies underwritten by Kanawha
Policies administered by HealthComp (formerly Gilsbar)
Monday-Friday 7:00am – 7:00pm CST
General Correspondence, EOBs, Appeals, and Grievances:
P.O. Box 998
Covington, LA 70434-0998
Claims:
P.O. Box 2947
Covington, LA 70434-2947
Premium Payments:
MetLife
P.O. Box 919286
Dallas, TX 75391-9286
Kanawha
P.O. Box 679462
Dallas, TX 75267-679462
Accident and Health
1-888-472-4352
Policies underwritten by Kanawha and MetLife
Policies administered by HealthComp (formerly Gilsbar)
Monday-Friday 7:00am – 7:00pm CST
General Correspondence, EOBs, Appeals, and Grievances:
P.O. Box 998
Covington, LA 70434-0998
Claims:
P.O. Box 2947
Covington, LA 70434-2947
Premium Payments:
MetLife
P.O. Box 919286
Dallas, TX 75391-9286
Kanawha
P.O. Box 679462
Dallas, TX 75267-679462
Annuities
1-800-854-3649
Policies underwritten by Continental General Insurance Company and United Teacher Associates
Policies administered by MassMutual Ascend Life Insurance Company (formerly Great American)
Monday-Friday 7:30am – 4:00pm CST
P.O. Box 5420
Cincinnati, OH 45201
1-877-442-6965
Policies underwritten by Kanawha and United Companies Life Insurance Company
Policies administered by National Guardian Life
Monday-Friday 7:00am – 4:00pm CST
123 Town Square Place
PMB 749
Jersey City, NJ 07310-0749
Get in touch with us for more information about our third-party administration solutions.
Policyholders, please use the Policyholder Contact.